1. Open a Support Case
Email Cassian support at cassian-support@quantumiryx.com or submit the form below. A Quantum Iryx Systems support engineer will respond according to the severity guidelines.
2. Support Case Form
3. Severity Levels
Severity 1 — Critical
Production outage, critical security impact, or complete service unavailability.
Severity 2 — High
Major degradation or material operational impact.
Severity 3 — Normal
Standard product issue, configuration issue, or non-critical defect.
Severity 4 — Low
General question, documentation request, enhancement request, or administrative help.
4. Hours of Operation
[Insert support hours after operational approval]
5. Emergency Escalation
[Insert emergency escalation process after operational approval]
6. Security Incident Reporting
To report a suspected security incident or vulnerability affecting Cassian, contact cassian-support@quantumiryx.com and mark the subject line “SECURITY”. Provide only the information necessary to describe the issue, and do not include secrets, exploits against third parties, or sensitive customer data. A Quantum Iryx Systems engineer will coordinate next steps, including any secure exchange channels.